Shop Policy

Automatic Store Policy Sync

AutoReplai features powerful store data integration, meaning you do not need to manually configure or upload policy documents to the Knowledge Base.

1. Key Advantage: Zero Configuration, Auto-Sync

The system connects directly to your Shopify backend to read and understand your standard policy pages in real-time:

  • Refund Policy
  • Privacy Policy
  • Terms of Service
  • Shipping Policy

This means:

  • ✅ Zero Maintenance: When you update a policy in Shopify, the AI knows the new rules instantly.
  • ✅ Accurate Answers: AI responses regarding returns, shipping times, etc., always cite your store's live terms.
  • ✅ No Conflicts: Eliminates the risk of discrepancies between Knowledge Base documents and your actual store policies.

2. How AI Uses Policy Data

When a customer asks a policy-related question, the AI automatically:

  1. Identifies Intent: Determines if the question relates to store policies (e.g., "When will my order ship?" or "Can I return this?").
  2. Real-time Retrieval: Calls the Shopify API to fetch your store's current policy text.
  3. Smart Generation: Generates a natural language response based on the specific policy details.

Example:

Customer asks: "I don't like this shirt, can I return it?"

AI Action: Reads the "Refund Policy" from Shopify, finding the rule "30-day returns accepted if tags are attached."

AI Reply: "Yes, absolutely. According to our policy, you can request a return within 30 days of receipt, provided the item is unwashed and tags are attached. You can start the process by clicking the 'Request Return' link below."

3. How to Set Up

You only need to ensure your policies are filled out in your Shopify Admin:

  1. Log in to your Shopify Admin.
  2. Go to Settings > Policies.
  3. Fill in or generate your policy terms in the corresponding boxes.
  4. Save. AutoReplai handles the rest automatically.